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Support

Get full support all the way

It is very important for us to provide excellent products and solutions. It is an equally important priority to provide excellent service and support. With over a decade in the business we have learned that it normally is a lot of equipment involved in a live broadcast, studio show, webTV production etcetera. Therefore we offer our customers attractive support packages together with our products. As a customer of Intinor you will risk no additional costs because of possibly malfunctioning equipment and can be confident of getting an entirety that works.

Support is normally open during Swedish office hours weekdays 08-17, GMT+1, +46(0)90-3493905
Professional assistance
Helpdesk included

All customers with support contract get access to our helpdesk staffed with skilled technicians. It is open during Swedish business hours (08-17, GMT+1) and can also be reached via e-mail. In need for support outside office hours? It is possible to purchase – welcome to contact us for more information and booking!

No supportSilverGold (standard)Platinum
ISS observer
ISS operator-
ISS remote control (and API remote)-
E-mail support-
Phone support--Mo-Fr 08:00-17:00 CETMo-Fr 08:00-21:00 CET
Weekend support--on requeston request
Software upgrades-
Version Migration Support--
Response time-1 working day2 hours1 hour
Training--2 hours / year2 hours / year
HW replacement-within 30 dayswithin 2 dayswithin 2 days