Internal Support

These pages are aimed att the staff at Intinors support and our retailers customer support

 

Users who wishes to gain deeper knowledge about the Direkt products are welcome to browse these pages.

Direkt starting

Direkt starting (startar in Swedish) is the default message for the display. Direkt units show this until USB driver and display application have started. The message is usually replaced by Direkt menu after 30-90 seconds.

 

There are some known problems that can cause the initial message to stay on the display.

 

Direkt hangs in BIOS

 

The second generation 1U rack chassis sometimes hangs in BIOS when it starts. This is random and happens a few percent of startups. Just restart the unit and it will almost certain work fine.

 

A much less common problem is that the BIOS battery is bad, which causes BIOS to use default settings and prompt the user to press F1 or similar to continue. This shows only if a VGA monitor is connected and is solved by connecting an USB keyboard and press F1. If it happens again, the Direkt unit must be repaired by Intinor.

 

USB cable unconnects from motherboard

 

The display is connected to Direkt’s motherboard using a USB cable. On new Direkt units this connector is glued very solid, but on some older units, it can disconnect because of vibrations usually in transport.

 

Direkt works fine without the display. If network settings are valid, it will connect to ISS and can be used, but not configured. If the unit has NAT router option, its web interface is available from IP2.

 

If the user must configure the unit but can not, it’s ok to open the hardware and try to attach the USB cable. It’s not so difficult. Disconenct all power from Direkt. Look at the back side of the display card. There are two cables. One is power cable and connects to a hard disk power cable. The other is USB and should be connected to the mother board. If it’s not, connect it.

Connecting video/audio to Direkt link

Video formatAudio formatRecommended Direkt linkRecommended adapter
Analog inputs or only video (analog)composite videoanalog audioDirekt link 300C for web TV
Direkt link 400DV for broadcastCanopus ADVC-55 (analog to DV/firewire)
Direkt link 400SDI for broadcastBlackmagic Analog to SDI
s-videoanalog audioDirekt link 400DVCanopus ADVC-55 (analog to DV/firewire)
s-videoanalog audioDirekt link 400SDIBlackmagic Analog to SDI
component video
Analog video + digital audiocomposite videoAESDirekt link 300C for web TVAJA ADA4
Direkt link 400SDI for broadcast
s-videoAESDirekt link 400SDIBlackmagic Analog to SDI
component videoAES
Digital inputs or only video (digital)SDIembeddedDirekt 400SDI
AESDirekt link 400SDIBlackmagic Audio to SDI
DV/FirewireembeddedDirekt link 400DV or 400SDI
AESDirekt link 400DV or 400SDIAJA ADA4 + connect analog audio to camera/video mixer
HDMIembeddedDirekt link 400SDIBlackmagic HDMI to SDI or ATEM Television Studio
AESDirekt link 400SDI
Digital video + analog audioSDIanalog audioDirekt link 400SDIBlackmagic Audio to SDI
DV/Firewireanalog audioDirekt link 400DV or 400SDIconnect analog audio to camera/audio mixer
HDMIanalog audioDirekt link 400SDIBlackmagic HDMI to SDI or ATEM Television Studio + AJA ADA4
Video, audio and computerDirekt link 400SDI x2TVone C2-2105A for VGA or DVI from computer,
see above for video/audio to SDI embedded

VIDEO/AUDIO ADAPTERS

4-WIRE TALKBACK

Optional function

4-wire talkback is an option, which can be activated on Direkt units by Intinor. The function requires Direkt software 2.12 or later.

 

 

Audio input/output support

Today, only audio inputs on Direkt link 300C and USB audio box USBPre2 from Sound Devices are supported.

 

 

usbpre2 usbpre2_2

WIP-Section

Video and audio connectors

Analog videoDigital videoAudioComputer video
Composite videoSDI or HD-SDIAnalogVGA
(RCA or BNC)(Can include up to 16 audio channels)(one channels per cable)(component)
RCABNCBNCRCAD-SUB 15
S-video (Y/C)DVAnalog and AESDVI
(also available as 2 x BNC)(available on several connectors in different sizes) up to 4 audio channels(analog – 1 channel digital – 2 channels per connector)(almost same as HDMI, but usually without audio)
S-videoFirewireXLRDVI
Component videoHDMIAnalog and AES
(also available as 3 x BNC)(available on several connectors in different sizes) up to 8 audio channels(1 – 2 channels) AES only on the biggest (1/4)
RCAHDMITRS

Live video cameras

Choosing the right camera is outside the scope of Intinor products. However, we get many questions regarding this and have decided to try to have an updated list of cameras and their HD digital live outputs.

Canon 60D and 5D. No clean picture in live mode. Black frame and info.

GoPro HD Hero2 works in 1080i50

JVC GZ-HM300SE (small compact). Works only with HD1080. Does not do 720/50p
JVC GZ-HD5E (small compact). Works only with HD1080. Does not do 720/50p

Panasonic AG-HMC41E. HD format 1080/50i. 720/50p. Works perfect in both 1080 och 720.

Sony HVR-HD1000E. HDV camera 1080/50i. 1440×1080. Works only in this mode. Does not do 720/50p
Sony HXR-NX70E. HD format 1080/50p. 720/50p. Works perfect.


Support test units

Intinor test units are for internal use by Intinor and partners who are given access to them. Contact Intinor support or your local re-seller support to use those.

Direkt link (test encoder)

Intinor has one encoder – serial number 87 – usually available for test on a public IP-number. This Direkt link is modified to always output a SD video from file. By adding destinations, customer’s Direkt receivers or routers can be tested.

Direkt router (test receiver)

Intinor has one router – 111 – available for test on a public IP-number. Users can send to this router and Intinor support can verify that users Direkt link works fine and is not blocked by a firewall. Use VLC and open a TCP-stream to fetch the video from 111 on port 5001 to 5008.

“IP-ström in 7” listens to TCP port 80 and can be used if a user thinks he is behind a firewall, which lets TCP port 80 pass through. From router 111, the signal can be forwarded to desired destination. Or fetched with TCP from port 5007.


RTMP trouble shooting

Limelight

When using Limelight, the RTMP URL must end with _definst_

This information is not always given by the streaming provider.

Akamai

Akamai uses their own authentication protocol, currently not supported by the main Direkt software. To use Akamai, a specific software version is needed (which doesn’t support Limelight). Contact Intinor support.


4-wire talkback

Optional function

4-wire talkback is an option, which can be activated on Direkt units by Intinor. The function requires Direkt software 2.12 or later.

Audio input/output support

Today, only audio inputs on Direkt link 300C and USB audio box USBPre2 from Sound Devices are supported.

usbpre2

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